At SkySpring Nanomaterials we are in the service business. If we don’t give great service and products to our customers we don’t get repeat customers.. If our customers don’t buy from us we can’t turn the lights on. So although some might feel we are in the element, metal, or rare earth type of business….we are not. We are in the service business.
I’m making an assumption here and typically these do not turn out well for me but I’m a slow learner so here goes….the assumption is that our customers don’t want to spend a lot of time buying elements, compounds, or rare earth materials. What they want is the solution for their situation. If they need the product to manufacture, or polish, or coat they need the product at a fair price in a certain amount of time. Once they experience that with us they expect the same the next time. After a while, they know they can count on us.
The point I wish to stress is that even though we are a manufacture of certain powders, metals and elements we are actually on the other end of that email, phone, or computer. Our success is dependent on your success. So if we can be that value add to your business and one of those aspects of your business that you don’t need to worry about, we appreciate that. I guess all of us have favorite suppliers for whatever reason and we just hope we are or can compete to be one of your favorite suppliers.
So while many in our industry consider themselves in the element or metal business, we consider ourselves in the service business. It just happens we also manufacture and sell powders, compounds and rare earth materials.